Digital Account Manager
Communications Management Department
On-site Indianapolis
Hybrid schedule
The Digital Account Manager will serve as lead project manager for client businesses and industries with digitally-focused services. The role is responsible for proactively assessing client needs, nurturing client relationships, articulating insight, inquiring strategically, managing timelines, and demonstrating accountability for financial management.
Responsibilities:
- Possess a keen understanding of the client’s business goals and objectives.
- Anticipate client and account team needs.
Develop digital insights, innovative recommendations, and communications plans. - Demonstrate knowledge of a comprehensive digital ecosystem.
- Be responsive to questions and requests.
- Create collaborative relationships across all agency departments.
- Proactively manage deadlines ensuring all team members meet expectations.
- Keep assigned projects on strategy and within budget.
- Oversee project management functions, including:
- Managing workflow in Hirons’ project management system.
- Writing digital strategy briefs and client rationale.
- Ensuring accuracy of necessary information (specifications, deadline sheets, creative files, brand documentation, etc.).
- Meeting with departmental leads to discuss available resources, bandwidth and allocation of assignments.
- Lead client meetings; present agency recommendations; explain strategic rationale.
- Maintain organized electronic files on the appropriate server, including conference reports, client contracts, client records, agreements, and all relevant client information.
- Manage monthly client budget tracking and monitor hours spent on projects.
- Identify new opportunities for additional agency services within existing clients.
- Assist in the development of account coordinators in their professional growth plan.
Attend weekly 1:1 status meetings with direct supervisor. - Identify and assist in business development opportunities with potential new clients.
Participate in internal and external professional development opportunities. - Complete other projects/responsibilities as assigned.
Qualifications:
- Bachelor’s degree in marketing, communications, advertising, public relations, journalism or a related field.
- Minimum two years’ agency experience in digitally focused marketing, advertising, or communications industry.
- Strong orientation toward client service and customer satisfaction.
- Proven experience managing digital marketing initiatives including display advertising, website development, SEO, social media, PPC and email marketing campaigns.
- Strong organizational skills with the ability to handle multiple deadlines.
- Superior verbal and written communication skills.
- Tested experience in developing strategic communications strategies and tactics.
- Firm grounding in critical thinking and resourceful problem solving.
- Proven ability with budgeting and financial management.
- Familiar with qualitative and quantitative research techniques.
- Motivated, organized and detail-oriented attitude.
- Ability to manage time effectively and adapt to shifting priorities.
- Ability to handle all work in a positive and courteous manner.
- Demonstrated professional maturity both in and out of the office.
- Excellent presentation skills.
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