Account Manager
Communications Management Department
On-site Indianapolis
Hybrid schedule
A foundational role in the communications management department, account managers keep assignments moving, delivering on strategy, on time and on budget. The role of the account manager is to be the day-to-day manager of client projects and to serve as client contact in some instances.
Responsibilities:
- Manage multiple client projects on strategy, on time and on budget, often scaling up to assist an account director or scaling down when an account coordinator is either not assigned to a project or unavailable
- Act as contact for and liaison to assigned clients, their partners and vendors
- Attend client and/or internal project meetings as directed by account director; lead meetings as assigned; take notes/minutes or review those written by an account coordinator
- Prepare for client meetings and prep all necessary materials, including agendas and any applicable client work or reports for review; may include account coordinator on preparation
- Create strategic communications, marketing and public relations plans under the direction of the account director
- Oversee project management functions for assigned clients
- Ensure weekly or biweekly status reports are sent to account teams (and clients, as needed)
- Generate or oversee the generation of reports, including financial reports, clip reports, hours reports, optimization reports, work-in-progress reports, etc.
- Provide thorough and clear direction when giving assignments to other departments
- Oversee creation and maintenance of all client databases (stakeholder, vendor, etc.)
- Manage client budgets and budget charts, including monitoring hours spent on projects in process to ensure we remain within budget
- Maintain agency projections for assigned clients and report monthly on progress; forecast yearly projections on an annual basis
- Complete public relations tasks as appropriate and/or oversee the work of account coordinators on those tasks
Qualifications:
- Bachelor’s degree in marketing, advertising, public relations, communications, journalism or a related field
- Minimum three years’ experience in advertising, public relations, communications or a related field
- Extensive knowledge of advertising/public relations/digital industries and client service
- Firm grounding in strategic communications thought processes and critical thinking
- Tested experience developing strategic communications strategies and tactics
- Proven ability to manage and maintain a budget
- Familiar with qualitative and quantitative, primary and secondary research techniques
- Motivated, organized and detail-oriented attitude
- Superior verbal and written communication skills
- Ability to handle all work in an ethical and courteous manner
- Demonstrated professional maturity both in and out of the office
- Strong presentation skills
- Proficiency in Microsoft Office, including Excel, PowerPoint, Word and Outlook
- Proficiency with Workamajig project management software (within 60 days)
- Proficiency with Meltwater database and monitoring software (within 60 days)
English 
Spanish