Senior Account Manager

Communications Management Department

Job Description

Senior account managers are masters of day-to-day account management and oversee large projects on behalf of major clients. The role of the senior account manager is to manage multiple day-to-day projects with other account team members while staying abreast of client trends and industry news to offer strategies to meet client goals. Also, senior account managers are expected to proactively suggest ways to attract new business from existing or new clients as well as develop connections in the community.

While job functions vary by client, successful senior account managers will:

  • Manage large projects for major agency clients on strategy, on time and within budget
  • Craft scopes of work for clients; proactively manage all activities within scope of work
  • Stay on top of trends and find innovative ways to meet client goals
  • Produce strong work with few edits from account director or SVP of strategic communications and account services
  • Have an understanding of the types of research needed to craft a strategic plan
  • Serve as a mentor and example for junior staff
  • Have a keen understanding of the agency, all clients and all internal departments

Qualifications and skills

  • Bachelor’s degree in marketing, advertising, public relations, communications, journalism or a related field
  • Minimum five years of experience in strategic communications or related field
  • Firm grounding in strategic communications thought process; APR encouraged
  • Tested experience in developing strategic communications strategies and tactics for high-level clients or organizations
  • Proven ability to maintain and manage large client and agency budgets
  • Superior knowledge of branding, advertising, public relations, marketing, online media and traditional media
  • Firm grounding in quantitative and qualitative research techniques
  • Motivated, organized and detail-oriented attitude
  • Superior verbal and written communication skills
  • Ability to handle all work in an ethical and courteous manner
  • Superior presentation skills
  • Dynamic leadership abilities
  • Proficiency in Microsoft Office, including Excel, PowerPoint, Word and Outlook
  • Proficiency with Workamajig project management software (within 60 days)
  • Proficiency with Meltwater database and monitoring software (within 60 days)