Project Manager
Operations Department
Responsible for the internal scheduling of work throughout the agency, the person in this role is to Hirons what a conductor is to an orchestra. The project manager facilitates the day-to-day workflow of project traffic via Workamajig, Hirons’ project management software.
The project manager also oversees the nontechnical usage and functionality of HubSpot, the agency’s CRM system. This includes working with technical resources, business development team members and operations team members to drive efficiency and tracking of agency contacts, leads and partners to facilitate communication and drive business growth.
This person is also responsible for the agency’s external partner management, ensuring all production (internal and by suppliers) is performed on time, on budget and according to the agency’s specifications of quality and performance.
Responsibilities:
- Manage projects – Workamajig.
- Manage workflow in and out of Workamajig project management system.
- Monitor employee-owners’ time availability/constraints; recommend action as needed.
- Ensure all necessary files are provided up front (creative brief, specifications and deadlines sheet, brand documentation, etc.).
- Conduct weekly stand-up meetings with shared services and account services departments.
- Meet with department leads to discuss available resources, employee-owner bandwidth and appropriate assignments.
- Provide a list of unmet deadlines for management team members and report on upcoming staffing needs
- Manage platform – HubSpot.
- Drive CRM management, working with the business development and operations departments and the IT director.
- Manage suppliers.
- Implement supplier development SOPs.
- Centralize and manage the list of Hirons’ external suppliers.
- Facilitate engagement with external suppliers.
- Maintain communication with external suppliers until the product is delivered to satisfaction.
- Provide timelines and all necessary information for suppliers to quote and serve the agency and client.
- Assist in assigning suppliers to jobs based on capability, project budget and timeline.
- Match all production invoices with internal purchase orders and settle billing discrepancies with suppliers.
- Establish and maintain professional relationships with suppliers.
- Identify and participate in internal and external professional development opportunities.
- Attend 1:1 status meetings with direct supervisor.
- Complete other projects/responsibilities as assigned.
Qualifications:
- Bachelor’s degree in marketing, communications, advertising, public relations, journalism or a related field
- Three years’ experience in project management, marketing, advertising, public relations, digital, communications or a related field
- Extensive understanding of marketing, communications and client service, including advertising, public relations, digital and all shared service segments
- Skills in time management, organization and problem solving
- Demonstrated ability in planning, organization, multitasking, communication and use of judgment
- Ability to work under deadlines and budget guidelines with a variety of clients
- Superior written and oral communication skills
- Working knowledge of supplier development processes and protocols
- Ability to be motivated, organized and detail-oriented
- Ability to handle all work in an ethical and courteous manner
- Demonstration of professional maturity both in and out of the office
- Ability to take direction from multiple supervisors
- Demonstration of a willingness to learn, coupled with an enthusiastic, can-do attitude
- Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook and Word
- Proficiency with Workamajig (within first 30 days)
- Proficiency with HubSpot (within first 30 days)
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Spanish